PROCESSING AND PREPERATION
Our products are custom printed on demand. The processing and preparation time can take up to three days.
All products are printed and shipped from the USA. Please allow some flexibility due to supply chain fluctuations based on COVID-19. However, as a guide, the following will apply.
USA and North America: 2-7 business days
Europe: 6-8 business days
Australia & Pacific Rim: 6-14 business days
Other: 10-20 business days
With changing circumstances relating to COVID-19, Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We’re sometimes seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It’s difficult to predict exact shipping times.
All of our orders are shipped from the United States. During the COVID-19 uncertainty, we recommend you add around 10 days to normal shipping times.
We work with an on-demand order fulfillment company based in the United States.
An additional customs and tax fee can sometimes occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at [insert your support email here].
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
REFUNDS AND RETURNS
Please view our Refunds and Returns Policy.